We are a Canadian company located in Ottawa, ON. Our warehouse is located at 110 Bentley Ave. Nepean, ON, Canada, K2G 0A8. This address also has a retail store in the front.
At checkout, we accept Visa, Mastercard, American Express, and Paypal.
The majority of our products expiration dates are a year after the manufacture date. We do our best to ensure that our products are made and delivered freshly.
• Our bath bombs expiration dates are 6 months after the manufacture date.
• Our incredible cold processed soaps never expire, however they might lose their scent and colours may morph over time.
When shopping online, our prices automatically adjust according to which country you are in. So if you are in Canada, you will see the prices in CAD, and if you are in the United States, it will automatically change to USD. Currently these are the only two currencies we are using.
Never have, never will. That being said all of our products are safe, and the only thing we really test them on is ourselves because we love our products.
Shipping & Delivery
Our processing times for packages are 1-3 days. Each package is hand packed and handled with care.
If your order comes with tracking options you should receive your tracking information in you shipping confirmation email.
If it says your tracking number can't be found it means, either your package hasn't been scanned by Canada Post yet or you might not have tracking available for your package.
Most services have tracking available. For more information check Canada Post or USPS's websites.
At Naturally Vain we do our best to find eco-friendly and sustainable solutions for packing and shipping orders.
Most of the materials we use are recyclable made from papers or cardboard.
Our packing peanuts are made from starch, will break down in water and are non-toxic for the environment.
On the rare occasion that we would use plastic it would be for the protection of your order.
We do our very best to pack your products as secure as we can.
Unfortunately not everybody will care for your packages like we do.
If you receive a package with products that have been damaged do not hesitate to reach out to us at our support email (firstname.lastname@example.org) and an administrator will be happy to assist you.
Naturally Vain offers refunds, exchanges and returns on eligible orders.
If you’d like to request one of these services please email email@example.com with details and pictures (if possible) of the issue and/or reasoning behind the request.
You have from the date of shipping 90 days to request a refund, return or exchange after 90 days these options are not guaranteed
Refunds can be issued on orders that are not able to be used or products that have been returned.
If your product has been damaged please provide pictures to confirm the loss of product.
Refunds can be refused by Naturally Vain if we suspect there are fraudulent requests (ex. A high number of previous returns/refunds, recurring issues that haven’t been proven).
In a case where a refund is denied the customer will be given sufficient details as to why and will be offered other solutions.
Products can be returned if the container still contains at least 75% of product or the product has proven defects or issues.
Refunds or exchanges that have been agreed on will be issued upon the return being delivered back to the Naturally Vain warehouse.
Naturally Vain can provide the return label at the customers expense unless otherwise specified. (ex. the return label cost will be invoiced to the customer or subtracted from the refund amount).
Exchanges may be offered for products that haven’t been used or opened.
Exchanges will only be offered for products of equal to or lesser than the returned product.
The replacement products in the exchange will only be shipped out once the original product has been returned to the Naturally Vain warehouse.
Naturally Vain can provide the return label at the customers expense unless otherwise specified. (ex. the return label cost will be invoiced to the customer).
Pickup Order Details
If you are in the Ottawa region and you would like to do a contactless pick up order, you will need to select pick up at check out.
You will then receive an order confirmation email and then a second email when your order is ready to pick up.
Our pick up hours are 9am - 3pm on weekdays only, you can pick up anytime within these hours.