Help & Faq

Shipping & Delivery

Shipping +

Naturally Vain takes pride and care with each package. Each package will be shipped within 1-3 business days. You will receive tracking information by email as soon as it leaves our workshop and has been picked up by our shipping carriers. We ship anywhere in Canada and the USA.
We offer a 100% money-back guarantee including refunds and exchanges.

Tracking an Order +

Don't worry if your tracking information isn't immediately updated. Usually, this can take up to 2-3 days! Occasionally there will be delays in shipping, such as during the holidays. If your package hasn’t moved in 7 days, do not hesitate to contact us.

Monthly Club

Cancelling a Membership +

To cancel a membership you have to log in to your account, which can be found in the top right corner. Once logged in, under 'My Account', you can click manage subscriptions. Under manage subscriptions you can cancel. You may also skip or pause which is a great way to slow down shipments! If you do not have an account please email support@naturallyvain.ca and an administrator will send you an account invite to get access to your account.

FAQ

Where are you located? +

Our shop is located in the Bayshore Shopping Centre, at 100 Bayshore Dr, Nepean, ON K2B 8C1

How does the exchange rate work? +

When shopping online, our prices automatically adjust according to which country you are in. So if you are in Canada, you will see the prices in CAD, and if you are in the United States, it will automatically change to USD.

Are those styrofoam packing peanuts in my packaging? +

No, they are not! In our effort to be more sustainable and eco-friendly, all of our packing peanuts are actually made of cornstarch, which is technically edible (but don't eat them please).

Do you test on animals? +

Never have, never will. All of our products are safe for proper use, and the only thing we really test it on is ourselves because we love our products.

What is the expiry date on your products? +

All of our lotions, scrubs, shampoos, conditioners, and body washes expire a year from the manufactured date, while our bath bombs expire 6 months from being made. Don't worry though, our products get shipped to your door fresh out of being made. As for our soaps, they never expire, however they might lose their scent over time.

What forms of payment do you take? +

At checkout, we accept Visa, Mastercard, American Express, and Paypal.